At Brown Financial and Consulting Services Group LLC, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.

Delivery Policy

At Brown Financial and Consulting Services Group LLC, we provide financial consulting services. We deliver our services to clients via electronic and telephonic means pursuant to our client’s requests.

Refunds

We may offer returns in the following conditions:

  • If the service has not been performed at all during the term of our contract.
  • Exceptions

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

    • You received what you ordered, but simply changed your mind about the service.
    • You were aware or notified of the problems with the service before making the purchase.
    • You did not like your purchase or realized you had no use of it.
    • You received the service/product and failed to make a report within 7 days from the date of the receipt.

Return Policy

At Brown Financial and Consulting Services Group LLC, we provide financial consulting services. No returns can be made but in some circumstances we offer refunds. Our refund policy has been explained above.

Cancellation Policy

The following are to note:

  • Once a contract with Brown Financial and Consulting Service Group LLC has been signed, cancellations are not permitted.

Project Abandonment

If after repeated attempts by Brown Financial and Consulting Service Group LLC to begin service, continue service, or finalize the delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to Brown Financial and Consulting Service Group LLC’s requests and such continues for a period of thirty (30) days, the project will, at the option of Brown Financial and Consulting Service Group LLC, be abandoned, whereupon Brown Financial and Consulting Service Group LLC may reduce any refund for the Services to the Client to zero, and Client hereby provides its agreement to such forfeiture of any amounts of the Fees that have been paid by the Client for the Services as purchased or as described in the original Work Order, wherever applicable.

Administrative Fee

The following are to note:

  • All refunds are subject to 7% administrative fee charges.

How to Make a Complaint

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to info@brownfinancial.net stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

Contact Us & Customer Service

For inquiries or comments regarding this Policy, customers may contact us at:

  • Email: info@brownfinancial.net
  • Telephone: (202) 763-5530
  • Regular mail: 1931 Cordova Road, Suite 2016, Fort Lauderdale, FL 33316